We want to make your in-store and online buying experiences as easy and enjoyable as possible. To ensure you’re happy with your purchase, Vitaly Exquisite Custom Jewelry offers a full money back guarantee on all in-stock items.
In the event you are not satisfied with your purchase simply send it back to us in it’s original unworn condition for an exchange or refund. Please note that products returned to Vitaly Exquisite Custom Jewelry must arrive within 30 days of initial purchase. In the event that you requested a later delivery date, your exchange/return period will begin from specified date.
Items returned for a refund or exchange after 30 days will not be accepted. If your item is a special order, please see our special orders section regarding returns.
Original and Unworn Condition for Returns
Returned items must arrive back to Vitaly Exquisite Custom Jewelry in original and unworn condition, along with any additional items such as original certificates and documentation (when applicable).
Returned items will be reviewed to make sure product is in its original condition and that there were no alterations made. Simply put, items cannot be altered, modified, engraved, or resized. If Vitaly exquisite custom jewelry finds that an item was altered in anyway from initial purchase, the item will not be accepted for exchange or return.
Vitaly Exquisite custom Jewelry offers 100% satisfaction guarantee on any custom design jewelry. If for any reason, at the time your jewelry is delivered or picked-up, you’re dissatisfied with your piece, let us know on the spot and Vitaly Exquisite Custom Jewelry will fix the piece at no charge to you. If we are at fault and didn’t follow the written instruction of your order, we’ll continue work until the piece is exactly as you ordered it. Under no circumstance, Vitaly Exquisite Custom Jewelry will accept any return for custom designed jewelry.
Prior to sending your item back for an exchange or refund, contact us at (425) 429-3591.
Please note that all purchases shipped back to Vitaly exquisite custom jewelry are required to be sent with insurance and signature confirmation. When packaging your item(s) please make sure to include all original packaging, materials and additional documentation (including the shipping packing slip).
Customers are responsible for all return shipping charges and customs fees that may apply.